• Achieve the best financial management with a Clean Audit Certificate.
• Improve customer perception and satisfaction by adhering to Customer Charters and established regulations.
• Promote a culture of continuous improvement among all staff with the involvement of staff in at least one quality project or initiative each year.
• Achieve 100% utilization of information and communication technology (ICT) systems for all financial management operations.

Revenue and Patient Registration Management Division @ Level 2, HASA UiTM Puncak Alam

Revenue and Patient Registration Management Division @ Ground Floor, PPUiTM Sg. Buloh

 
Open every day except Saturday, Sunday, and public holidays.

1. ENFORCEMENT NOTICE ON PROCUREMENT CIRCULAR COMPLIANCE
2. ENFORCEMENT NOTICE FOR PAYMENT WITHIN 7 DAYS
3. FINANCIAL DOCUMENT RECEIPT NOTIFICATION

QUESTION: Is Hospital HASA and PPUiTM Sungai Buloh a government or private hospital?
ANSWER: HASA is a semi-government hospital, one of the University Teaching Hospitals under the Malaysian Ministry of Higher Education. HASA is distinct from government hospitals under the Ministry of Health Malaysia.

QUESTION: A patient has missed an appointment. What should be done?
ANSWER: The patient can call the relevant clinic to schedule a new appointment.

QUESTION: If a patient goes to HASA or PPUiTM Sungai Buloh, do they need to make a new appointment card?
ANSWER: No, patients can use the same appointment card.

QUESTION: Must patients make a payment before seeing a doctor?
ANSWER: Yes, patients are required to pay a registration fee for each doctor's appointment.

QUESTION: What is the registration fee for external patients?

QUESTION: Is the room provided based on the class stated in the guarantee letter?
ANSWER: The room is assigned by the ward according to the availability of beds and the patient's condition.

QUESTION: Can patients request the type of room they prefer?
ANSWER: It depends on the availability at the time.

QUESTION: Can family members come to visit patients in the ward?
ANSWER: Yes, with compliance to the hospital's set SOP (Standard Operating Procedures). Refer to the visiting hours guidelines on the HASA website.

QUESTION: Can attendants accompany patients in the ward?
ANSWER: Yes, with specific criteria based on the hospital's SOP.

QUESTION: What is the ward admission deposit that needs to be paid?
ANSWER:

QUESTION: Can guarantee letters (GL) be used to fully cover the treatment costs?
ANSWER: No, exceptions are only made for ordinary procedures and common medicines. For special medications, procedures, special equipment, and blood tests sent to external labs, patients still need to pay as usual without any discounts or exceptions.

QUESTION: What payment methods are accepted by HASA?
ANSWER: We accept payments in cash, credit/debit cards, and payments through FinePay (using the HUiTM Mobile Apps).

QUESTION: Can I make payments using QR Pay/E-Wallet?
ANSWER: No, you cannot.

QUESTION: I am a government employee/retiree. Am I eligible for fee exemptions?
ANSWER: Yes, government employees only need to bring a Government Guarantee Letter (GL), and government retirees need to present their Retiree Card to be exempted from payment. However, exemptions do not apply to Special Medication, Special Procedures, Special Equipment, and Outsourced services.

QUESTION: Are senior citizens eligible for discounts?
ANSWER: Yes, senior citizens (for citizens) are eligible for a 50% discount on Ordinary Procedures and Common Medication. Registration fees, Special Medication, Special Procedures, Special Equipment, and blood tests sent to external labs (Outsource) are not eligible for discounts.

QUESTION: I am a recipient of Zakat/MAIWP assistance under the category of Fakir/Miskin and receive assistance from the Department of Social Welfare (JKM). Am I eligible for fee exemptions?
ANSWER: Yes, recipients of assistance such as ZAKAT/MAIWP under the Fakir/Miskin category and recipients of JKM assistance are eligible for fee exemptions, provided they present an acceptance letter from ZAKAT/MAIWP/JKM. However, exemptions do not apply to Special Medication, Special Procedures, Special Equipment, and Outsourced services.

QUESTION: I am a person with disabilities (OKU). Am I eligible for fee exemptions?
ANSWER: Yes, OKU cardholders are also eligible for fee exemptions, provided they present their OKU card. However, exemptions do not apply to Special Medication, Special Procedures, Special Equipment, and Outsourced services.

QUESTION: Are IPTA (Public University) students eligible for fee exemptions?
ANSWER: Only full-time UiTM students are eligible for fee exemptions. Other university students need to pay as usual. However, exemptions do not apply to Special Medication, Special Procedures, Special Equipment, and Outsourced services.

QUESTION: What about school students and children under 12 years old? Are they also eligible for fee exemptions?
ANSWER: Only government school students are eligible for fee exemptions, provided they bring a guarantee letter from their school. For children under 12 years old, they need to present their MyKid for fee exemptions. However, fee exemptions are limited to outpatient treatment, and they do not apply to Special Medication, Special Procedures, Special Equipment, and Outsourced services.

QUESTION: Is there an exemption for inpatient treatment costs for School Students and Children under 12 years old?
ANSWER: No. For inpatient treatment costs, patients need to pay as usual without any discounts or fee exemptions.

QUESTION: I am a government employee. Can I claim a refund for Special Medication and Special Equipment payments I have made?
ANSWER: Yes, you need to complete the Medical Claim Form (JPA 1/09) and submit it to your current department.

QUESTION: I am a government retiree. Can I claim a refund for Special Medication and Special Equipment payments I have made?
ANSWER: Yes, you also need to complete the Medical Claim Form (JPA 1/09) and submit it to the Hospital UiTM Financial Department. For retirees from statutory bodies, you need to complete the same form and submit it to the department where you were previously employed.

QUESTION: Can I submit the medical claim form 1/09 at PPUiTM Sungai Buloh as well?
ANSWER: Yes, the fully completed form can be submitted to the Financial Department of Hospital UiTM Puncak Alam or Sungai Buloh.

QUESTION: How can government retirees check the status of their medical claim refund?
ANSWER: They can check the balance in their bank account. If it is still not available, they can contact the Payment Management Section, Financial Department, HASA.

QUESTION: What is the procedure for patients to receive repeat medication?
ANSWER: Patients should go directly to the Pharmacy counter for medication verification. Patients can inform the Pharmacy staff about the type of medication they want or do not want to take. If there is a charge, patients should proceed to the payment counter to make the payment and then return to the Pharmacy counter to pick up the medication.

QUESTION: Is the deposit the total amount of the inpatient bill?
ANSWER: No, the deposit is an initial amount for a specific procedure only. Patients are required to pay the deposit determined by the Hospital before any treatment procedure is performed.

QUESTION: Can I find out the total bill amount for inpatient treatment?
ANSWER: No, the total bill amount can only be known after being discharged from the ward because each patient receives different treatments. Therefore, the prices also vary. Patients only need to pay the remaining bill amount if there is an additional charge exceeding the deposit amount. However, if the actual treatment bill is less than the deposit amount paid, the balance will be refunded to the patient or their representative.

QUESTION: Can I receive a cash refund of the deposit payment?
ANSWER: No, cash refund of the deposit payment is not allowed. All deposit refunds will be processed through bank transfers.

QUESTION: What is the timeframe for receiving a deposit refund?
ANSWER: HASA's policy states that all deposit refunds should be processed within 14 working days from the date of the patient's discharge from the ward.

QUESTION: What documents are required for the deposit refund process?
ANSWER: We require patients or their representatives to complete the deposit refund form in full, provide a copy of the recipient's identification card, and include the deposit payment receipt.

QUESTION: There are no records of GRNs to be approved by the Head of Department in the GRN general supplies/services menu?
ANSWER: The GRN information to be approved will not be displayed in the Head of Department's approval menu because the user has not entered the received quantity or completed the inspection, training, and certification process.

QUESTION: If I want to make a purchase, what system should I use?
ANSWER: The FineProcurementPLUS UiTM system is a Procurement Management System used by Universiti Teknologi MARA.

QUESTION: Inquiries regarding the specifications of supply and service items.
ANSWER: Information about the officers can be found in the Sample Document or in the Tender Advertisement.

QUESTION: What qualifications must an officer meet to manage a procurement process?
ANSWER: UiTM permanent and contract staff who have signed the Integrity Pact "Letter of Undertaking by Public Officers Involved in UiTM Procurement Transactions."

QUESTION: Can any company be invited for supply/service procurement at UiTM?
ANSWER: Only companies registered as UiTM vendors can be invited. For vendors who are not yet registered, they must register as a UiTM vendor first. See the Vendor Registration Guide in the FAQ for vendors/companies/suppliers.

QUESTION: How can I check the vendor's status to see if they are registered and active with UiTM?
ANSWER: Visit the FineProcurement Plus UiTM system, go to the Vendor Management menu, then Inquiry, and select Vendor Inquiry. Enter the vendor's name and click "Search." If the status is not active, please provide registration guidance to companies that are still not active.

QUESTION: What are the exceptions for procurement without a Department Order?
ANSWER: Exceptions for procurement without a department order can be found in item 11.0, Circular of the Treasury Number 4/2012.

QUESTION: I am a new user. How do I start the procurement process in the FineProcurement Plus system?
ANSWER: Make sure you have access by visiting https://myepplus.uitm.edu.my/ep/login. If you don't have access, please email your full name, staff number, and department/faculty to the moderator at khairihaziq@uitm.edu.my.

QUESTION: What is the difference between direct purchase, official quotation, and tender?
ANSWER: Direct Purchase: Procurement of supplies or services for a department, with a value of up to RM 50,000 per year for each item. Official Quotation: Procurement of supplies/services with a value exceeding RM 50,000 up to RM 500,000 and for procurement of works with a value exceeding RM 20,000 up to RM 500,000. Tender: Procurement of supplies/works/services with a value exceeding RM 500,000.

QUESTION: What should be done if a company fails to supply goods/services within the stipulated delivery period as recorded in the Department Order/Service?
ANSWER: You should obtain feedback from the vendor regarding the delay in the supply of goods/services. The vendor should provide a letter justifying the delay and a request for an extension of the delivery period to you or fill out the Late Delivery Claim Form. Your actions after receiving the letter should be as follows:

1. Fill out the Feedback Form for an extension of the delivery period for supply/service procurement worth less than RM50,000 based on the value of the bid.
2. For official quotations with bid values exceeding RM50,000, an extension of the delivery period request from the vendor should be sent to the Official Quotation Committee of Hospital UiTM.

QUESTION: What is the time frame for completing the Goods/Service Receipt Note (GRN) form?
ANSWER: Each Unit/Department should complete the Goods/Service Receipt Note (GRN) form as soon as possible within 7 days after receiving the complete order and related documents from the vendor. This is based on the Circular of the Deputy Chancellor Number 13 of 2007.

QUESTION: What are the general qualifications for registering as a UiTM vendor?
ANSWER: 1. The company must be registered with the Companies Commission of Malaysia (SSM) and have a company bank account.

2. Other requirements depend on the type of business of the vendor, such as specialization and industry code.

QUESTION: What are the requirements for participating in bids/invitations/advertisements in the FineProcurement Plus system?
ANSWER: 1. Registered as a UiTM vendor (Refer to the guide in the Fineportal system) 2. Purchase a security token for electronic transactions, which is the Public Key Infrastructure (PKI) costing RM400.00. The purchase of PKI is intended to activate the process of participating in advertisements and submitting bids in the FineProcurement Plus system.

QUESTION: How do I recover the PKI password if I forget it?
ANSWER: You can contact the customer service section for technical assistance as follows: CUSTOMER SERVICE POSDIGICERT TEL: 03-8000 800 8008 EMAIL: customercare@posdigicert.com.my OPERATING HOURS: MONDAY - FRIDAY (9:00 AM to 5:00 PM)

QUESTION: How do I verify notices and generate GRNs in the FineProcurement Plus system?
ANSWER: The GRN should be generated in the FineProcurement Plus system after the goods/services have been received and fully inspected and certified for PTJ at UiTM. Refer to the user manual: https://myepplus.uitm.edu.my/mystore/PDF/User%20Manual%20-%20GRN_ep2.0.pdf.

QUESTION: How is the procurement process carried out through the FineProcurement Plus system?
ANSWER: You can visit the FineProcurement Plus system at: https://myepplus.uitm.edu.my/ep/help/p.

QUESTION: How can vendors submit invoices for payment purposes?
ANSWER: You can visit the FineProcurement Plus system at: https://myepplus.uitm.edu.my/ep/help/p.

QUESTION: How can I obtain financial forms for payment documents?
ANSWER: You can access the financial forms for payment documents on the official website of Hospital Al-Sultan Abdullah. Change the language mode to Malay, select Directory, then Finance Department. After that, choose Access and Download, and scan the QR code.

QUESTION: What are the complete documents for payment?
ANSWER: The complete documents for payment are based on the Circular of the Treasury Office Number 1 of 2013 - List of Complete Payment Documents. The list of complete documents has been included on the Finance Department's website.

QUESTION: What is the next step after I receive ordered supplies/services?
ANSWER: After receiving ordered supplies or services, you need to prepare payment documents according to the list of complete payment documents. These documents should be submitted to the Finance Department within 7 days from the date of receiving the goods or the test date as instructed in the Circular of the Deputy Vice-Chancellor Number 13 of 2007.

QUESTION: What should I do after receiving financial documents such as invoices from the supplier?
ANSWER: After receiving financial documents like invoices from the supplier, you should stamp the receiving date of the department or unit on the financial documents for the purpose of payment.

QUESTION: What is meant by miscellaneous advances?
ANSWER: Miscellaneous advances refer to the amount of money paid to an applicant for a planned activity to purchase necessary supplies or services.

QUESTION: Staff payment status check: I have applied for miscellaneous advances, how can I check the payment application status?
ANSWER: You can check the payment application status through Fineportal in the FinEProfile menu.

QUESTION: How do I apply for miscellaneous advances for departmental activities approved by the Head of Department or relevant Committee?
ANSWER: The application for miscellaneous advances should be submitted to the Paymaster's Office at least 3 days before the activity's start date. Miscellaneous advances can be used to reimburse expenses that were previously covered using personal funds within 14 days before the project start date and up to 14 days after the project end date.

QUESTION: What should I do after spending using miscellaneous advances?
ANSWER: You need to make an advance adjustment, and the adjustment documents should be submitted to the Paymaster's Office within two months from the date of the advance payment. The original receipts that have been confirmed by the head should also be attached.

QUESTION: What action will be taken if advances are not adjusted after 2 months?
ANSWER: Salary deductions will be made.

QUESTION: What are the conditions to be followed if I want to buy electrical and electronic equipment?
ANSWER: You need to refer to the list of equipment and services with the relevant committee to ensure that the equipment or items are within the scope and require committee approval.

QUESTION: I want to make honorarium payments to part-time Lecturers/Facilitators. What is the rate of honorarium?
ANSWER: The rate of honorarium for part-time lecturers or facilitators is determined according to the Circular of the Treasury Number 2 of 2005 and is subject to the current UiTM regulations and Treasury Instructions.

QUESTION: What is the meal rate used at UiTM?
ANSWER: In general, the official meal rates at UiTM are as follows: Breakfast - RM4, Lunch - RM6, Tea - RM3. You can refer to the Circular of the Vice-Chancellor Number 22/2010 for more information on the regulations and conditions for official catering at UiTM.

QUESTION: I want to claim JPA benefits for retirees. How can I claim medical benefits?
ANSWER: The procedure and requirements for claims can be accessed through this link: https://www.kwap.gov.my/pension-services/tuntutan-perubatan-perjalanan/. You need to complete Form Perubatan 1/09 and get a doctor's signature. Include medical invoices, a copy of your identification card, a copy of your retiree card, a copy of your account book or account statement, and send them to the Finance Department, Level 1.

QUESTION: I want to make a special equipment application for retirees. What documents do I need to make the application?
ANSWER: The procedure and requirements can be accessed through this link: https://www.kwap.gov.my/pension-services/tuntutan-perubatan-perjalanan/. The required documents include Form Perubatan 1/09, medical treatment quotation, a copy of your identification card, and a copy of your retiree card.

QUESTION: I have made an allocation application for a program. However, I found that the program expenses have exceeded the allocation. What should I do?
ANSWER: If there are program expenses that exceed the approved allocation, you can apply for additional allocation to the relevant Committee Meeting.

QUESTION: How long does the payment process take?
ANSWER: Payments will be made within 7 days from the date when complete documents are received.

QUESTION: Vendor payment status check: How can I check the status of invoice payments?
ANSWER: You can check the status of invoice payments through the Info Bayaran UiTM access. You need to enter the vendor code, bank account number, the year, and the month you want to check the payment status for.

QUESTION: How can I know the final date for Overtime Work Allowance claims?
ANSWER: You can refer to the Salary, Claims, and Allowance Schedule on FinePortal to find out the final date for submitting claims. The final date only involves online applications.

QUESTION: My checking officer has changed; how can I change my Overtime Work Allowance (KLM) checking officer's information?
ANSWER: You can inform your department's moderator (the one who made the overtime work appointment request) to update the checking or approving officer's information through Fineportal. Follow these steps: Select Finepayrol, then select Surat Lantikan/Kebenaran (Appointment/Permission Letter), and finally choose Kemaskini Surat Lebih Masa (Update Overtime Work Letter).

QUESTION: How can I update my bank account in the student portal for On-call claims?
ANSWER: You can submit a request through the iStudent Portal. Enter your student ID, select Student Financial Services, click on the main menu, choose the Update Account option, fill in your bank account information, and then save and print it.

QUESTION: How can I make payments for vehicle stickers/Staff card replacement fees/Security Pass?
ANSWER: You can use the FinePay platform for these payments. Through this platform, staff/contractors can make online payments using internet banking, VISA/Mastercard, TnGo eWallet, and many other payment methods. Go to the official website of Hospital Al-Sultan Abdullah, change the language mode to Malay, select Directory, Finance Department, and Access and Download, then choose FinePay access.

QUESTION: I want to organize a seminar and would like participants to make payments online. Can you assist with the process and method?
ANSWER: You can create the project using the FinePay platform. Through this platform, participants can make online payments using internet banking, VISA/MasterCard, TnGo eWallet, and many other payment methods. This includes the ability to receive payments from outside the country.

QUESTION: What is the procedure and documents required to set up a FinePay product?
ANSWER: You can submit an application to natashaaliea@uitm.edu.my for the purpose of creating a link. Include the program approval letter and the program's working paper containing complete program information. Provide a program poster for inclusion in FinePay.

QUESTION: Do I need to fill out any forms for the collection of program or course fees?
ANSWER: Based on the Circular of the Treasury Number 2 of 2016, every project committee needs to fill out and sign the Project Implementation Pledge Letter (Annex A) to ensure that every project member is accountable for the project's implementation.

QUESTION: What is meant by capital assets?
ANSWER: Capital assets are movable assets worth RM3,000.00 and above per unit.

QUESTION: What is meant by disposal?
ANSWER: Disposal is the process of canceling the Custodian and Chief Responsibility Center (PTJ) responsibilities and removing the movable assets (capital assets & inventory) purchased through UiTM's allocation from both a physical and an inventory list perspective from the Faculty/Division/Unit and from the FAIS system.

QUESTION: How do I initiate the disposal process for movable assets?
ANSWER: You need to fill out the disposal form: KEW-PA-UITM-16, KEW-PA-17(1), and KEW-PA-17(2).

QUESTION: What should be done after submitting the disposal form?
ANSWER: The Custodian is responsible for physically inspecting the assets under their supervision and providing disposal proposals to the Disposal Committee. During this period, you need to ensure that the assets to be disposed of are not lost, transferred, or destroyed.

QUESTION: Who are the Disposal Verification Officers?
ANSWER: The Disposal Verification Officers (DVO) consist of HASA staff appointed by the Vice-Chancellor for a specific period. They are not involved with the assets in question and are not from the Asset Management Unit. The DVO is responsible for making recommendations to the Disposal Committee to either approve or reject the respective applications.

QUESTION: When are the items to be disposed of destroyed or moved?
ANSWER: Items for disposal cannot be destroyed or moved until they receive approval from the Disposal Committee.

QUESTION: What is the purpose of the asset verification process?
ANSWER: The asset verification process is carried out in line with the Circular of the University Treasurer No. 3 of 2018 - Procedures for Managing UiTM's Movable Assets. The purpose of asset verification is to: (1) determine the condition and performance of assets, (2) ensure that each asset has complete, accurate, and updated records, and (3) verify that each asset is in the same location as recorded in the register.

QUESTION: Who are the Asset Verification Officers?
ANSWER: Asset Verification Officers are HASA staff appointed by the UiTM Vice-Chancellor for a specific period to inspect and verify assets, as stipulated in the Circular of the University Treasurer No. 3 of 2018 - Procedures for Managing UiTM's Movable Assets (Use, Storage & Inspection). Starting from 2021, asset verification is performed by Custodians who are appointed as Verification Officer 1 in the UiTM Fine Portal System and is verified by Verification Officer 2 from the same department with a job grade of "22" and above.

QUESTION: What should I do if the assets under my supervision are damaged, no longer needed, or lost?
ANSWER: Assets that are damaged and still needed should be repaired. The documentation is as follows: Fill out the KEW.PA UiTM-9 form, which is the Purchase Request for Repairs. Fill out the KEW.PA UiTM-14 form and keep it in the asset file. If the asset is damaged and no longer needed, it should be disposed of by filling out the KEW.PA UiTM-17(1), KEW.PA UiTM-17(2), and KEW.PA UiTM-16 forms.

QUESTION: What is meant by "ensuring that each asset has complete, accurate, and updated records"?
ANSWER: Every movable asset purchased must have asset information records such as asset name, serial number, brand, model, asset location, and custodian name. Therefore, the verification process aims to ensure that these records are accurate and always updated.

QUESTION: What is meant by "ensuring that each asset is in the same location as recorded in the register"?
ANSWER: It means that the physical asset must be located in the same place as recorded in the register. If it is not in the recorded location, it can be categorized as "MISSING."

QUESTION: What is meant by "Location Transfer"?
ANSWER: Location Transfer means transferring assets or inventory items from the original location to a new location, either within the same building or in different places. There must be an agreement between the original owner and the new owner before the transfer of assets or inventory items.

QUESTION: What is the purpose of a "Location Transfer"?
ANSWER: The purpose of a Location Transfer is to transfer ownership responsibilities for movable assets from the original owner to the new owner who wishes to use the movable assets. The Transfer/Acceptance of Movable Asset Form (Appendix B6), fully filled and verified by the Head of the Department, must be submitted to the Treasury Office for the exchange of responsibilities.

QUESTION: What should both parties do after the location transfer is confirmed?
ANSWER: The original owner (Custodian) should record the withdrawal of the assets or inventory in their stock record book. The recipient (new Custodian) should record the receipt in their stock record book. This means that the assets or inventory will no longer exist in the original location but will be present in the new location.

QUESTION: What if the items transferred to the new location are damaged, lost, or no longer needed by the new owner?
ANSWER: The new owner (Custodian) is responsible for the management of the assets or inventory, including the repair process, reporting or charging for loss, and disposal if applicable. All records of ownership of assets or inventory will be kept in the Financial Department.

QUESTION: Can assets transferred to a new location be returned?
ANSWER: The new Custodian is responsible for the movable asset, and it is up to the original Custodian to accept it back or not. If accepted, the transfer and Custodian process should be repeated.

QUESTION: What is meant by donation assets?
ANSWER: Donation assets are any items, equipment, or assets donated by the Government, companies, or individuals to UiTM. The highest management authority of UiTM will decide whether to accept or reject such donations.

QUESTION: What information is needed to record donation assets as UiTM assets?
ANSWER: For the purpose of recording a donation asset, you will need a decision document from JKE/MEU and LPU for the acceptance of donated assets, following the regulations in effect, along with complete asset information.

QUESTION: What should I do if the assets under my supervision are lost?
ANSWER: You should report the loss to the UiTM/Police UiTM authorities immediately or within 24 hours from the date of loss. Submit the initial loss report - KEW.PA.UiTM.28 (Appendix J) to the Treasury Office within 2 days from the date the police report is made. Please refer to the Circular of the University Treasurer No. 3 of 2018 - Procedures for Managing UiTM's Movable Assets (Use, Storage & Inspection).